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FAQ

We've tried to collect frequent questions about our solution and answered them directly in our project documentation so you don't have to ask the same questions to our technical support team

What to do if the driver is not installed

Check the version of your operating system, this is usually where the problem lies, also check your brandmauer settings and the version of your webRTC

What is the difference between free and paid accounts?

Chroom uses a free version, we provide the software in-house and support dTelekom, we do not aim to monetize users

What devices and operating systems does Chroom support?

At the moment webRTC supports only PC, we believe in further development of this structure and assure you that IOS/Android solution will not make you wait for long

Is Chroom compatible with other communication tools like Zoom or Google Meet?

We use dTelekom telecommunication properties and webRTC solutions, these are innovative features that allow us to establish the most accurate connection, we use other solutions for web connection

How do you solve connectivity problems?

Check the connection with the server or reboot your network device, reload the plugin or recreate the room

How secure is Chroom? How is my data protected?

WebRTC enables applications with direct peer-to-peer communication without the need for plug-ins, providing low latency and scalability. Combining WebRTC technologies with dTelekom's telecommunication infrastructure improves the performance and reliability of services such as Chroom.

If you have any questions regarding our product you can always leave a request on our website in tech support or tweet us on Twitter

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